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Q & A

Why coconut soy wax?

At Witch's Mark Candle Co. Inc. we use a coconut palm wax because it is cleaner burning than traditional soy or paraffin waxes, which means it produces less soot and is healthier for you. It also burns longer than traditional soy or paraffin waxes so your favourite candles will last longer. Yay! Coconut wax is almost always blended with soy or some other wax to help increase the melting point, as coconut wax on its own tends to be very soft and melts prematurely in high temperatures especially during warmer seasons.

Why wood wicks?

A large amount of candles on the market are made with wicks that contain lead and are harmful to your health. We use FSC certified wood wicks that produce less soot than cotton wicks. Wood wicks are also more sustainable for the environment. What does FSC certified mean? We are glad you asked. According to the Forest Stewardship Council website "FSC certification ensures that products come from responsibly managed forests that provide environmental, social and economic benefits". 

What are phthalates and are our candles phthalate-free?

Phthalates are chemicals added to plastics and other household items. The chemical is often used to soften plastics and to make them more flexible. Phthalates can be found in some fragrance oils and can be harmful with high exposure, however, research is still being conducted. The health and safety of our customers is of the utmost importance to us, which is why all our fragrances are phthalate-free.

How long should my candle last?

Our candles are made from coconut palm wax and should last longer than traditional soy or paraffin wax candles. Our small size (162 g / 5.7 oz) should last between 30-35 hours, and our larger size (245 g / 8.6 oz) should last between 50-55 hours.

Can I let my candle burn all the way to the bottom and let it go out on its own?

We have done extensive testing and have burned candles all the way to the bottom and let them go out on their own with no issues, however, we never recommend doing this. A candle should be extinguished and discarded and/or recycled when there is 1/2" of wax remaining at the bottom. Please follow the safety instructions listed on the bottom of your candle.

How and when do I remove the crystal from the bottom of my candle?

Most of our candles have a crystal at the bottom, which is supercharged with your intention. When the wax has melted around the crystal (approximately when there is 1" of wax remaining) you can remove it by taking a spoon and scooping it out. Be careful as the crystal will be extremely hot. Run the crystal under hot water to remove any excess wax. Running the crystal under water will also cleanse it for future spell work or meditation.

What do I do with the crystal after I remove it from my candle?

The crystal from your candle will be supercharged with your intention and can be added to your crystal collection for future spell work or meditation. If you have no use for the crystal gift it to Mother Earth by burying it in your garden or favourite outdoor spot.

What do the tarot cards at the bottom of my candle mean?

The Oracle candle has two tarot cards placed at the bottom of the candle that will become visible as the candle melts. When you are able to see the tarot cards you can look them up online to see what they mean. Simply google the tarot cards you received, for example "4 of wands". The major arcana tarot cards depict more significant things in our life that are out of our control. These tarot cards will have their name on them, for example "the fool". Minor arcana tarot cards depict smaller situations or events in our life that are within our control and can be altered if we put in the effort to change their trajectory. To identify minor arcana cards look for a roman numeral on the card and then it will be one of four suits: wands (look like sticks), swords, cups or pentacles (coins).

My wick won't stay lit. What do I do?

We have done extensive testing on our candles and wicks and for the most part have no problems with the wicks staying lit, however, there are always exceptions especially when working with handmade goods that can have slight variations. If your wick is having trouble staying lit it is most likely not long enough or is not getting enough wax to the tip to stay lit. First try lighting it with a lighter and hold the flame of the lighter to the wick and surrounding wax for a few seconds to get a good amount of wax melted around the wick. If this does not work and/or the wick is too short carve out some wax around the wick and then try relighting. If you are still having problems please reach out to us.

Why is the flame of my candle producing white or black smoke?

White or black smoke from a candle is common and is nothing to worry about in small amounts. As a candle burns it pulls wax and fragrance to the flame, where it transforms and carbon dioxide is released. Sometimes there is excess carbon and it results in black smoke or soot. The most common reason for black smoke and soot is a wick that is too long. Make sure that you are trimming your wick to 1/4" after each burn by pinching the excess blackened bits off the wick. Black smoke and soot can also be from burning a candle too long. If a candle is burned for longer than 4 hours at a time the wick will become long and produce a flame that is excessive which can lead to black smoke and soot. If your candle is producing excessive black smoke or soot and you have tried everything to minimize it then it may be related to the fragrance load or the candle or how it was produced. Please feel free to reach out to us. Your comments and concerns are greatly appreciated and help us to continuously improve.

Why is the jar of my candle turning black?

A jar that becomes black while burning the candle is caused for a number of reasons. When the flame hits the jar it can create black spots which is nothing to worry about in small amounts. The mouth of our jars is a little smaller than the inside so the mouth may become black over the life of the candle burning. Excessive blackening of the jar is caused by the flame being too hot and/or excessive black smoke or soot. Please see question above to minimize black smoke or soot. If you are experiencing excessive black soot, smoke or blackening of the jar and have tried everything to minimize it then it may be related to the fragrance load of the candle or how it was produced. Please feel free to reach out to us. Your comments and concerns are greatly appreciated and help us to continuously improve.

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